Services

Over 700 companies in North America use
My-Sidekick to delight their customers
Here’s How We Help Your Business

Virtual Receptionist Services

Established in 1948, we are one of the first companies to offer a virtual receptionist service to North America businesses. Many start-ups and smaller business struggle to provide that crucial professional impression due to cash flow problems, time, and simply not having enough staff members. Our Agents will act as your personal receptionist, answering your calls via a virtual phone number and relaying any messages to you. Some of the main benefits include:

  • 24/7 live coverage from our professional team. We can work around the clock to ensure no calls are missed.
  • Many years of experience across all business types. Our clients range from doctors to plumbers, from lawyers to managed I.T companies. All industries are welcome!
  • Fully trained and friendly telephone operators who will act as your receptionist. We know how to answer phones, on time and with a high level of etiquette and professionalism.
  • A dedicated account manager you can trust. Any questions? Your Account Manager is always at hand to ensure a smooth service is maintained.
  • Time equals money (and frustration), therefore your calls are answered promptly.
  • Changes to the ways your calls are handled are immediately actioned with ease by us. Any instructions sent to your account manager are implemented straight away.
  • A service to match your business needs; no company is too big or too small. There’s no limit to the volume of calls we can answer.
  • Ability to integrate with Connectwise and other software to ensure seamless transition from our Agents to your business.

Message Taking Service Telephone answering is just the start of our first-class message taking service. Once your calls are answered, they will be dealt with quickly and accurately by one of our Agents, who will behave as if they are your own staff member. Whatever your customers say, they will be listened to politely and sympathetically by our professional Agents. Never again will you have to worry that client calls are going unanswered or being dealt with in an unprofessional manner. You are in total control of when we take messages on your behalf. For example, this can be when you are out of the office for a few days, away from your desk for a couple of minutes or busy with another call. You can relax and concentrate on what you need to do, safe in the knowledge that your calls will always be handled professionally.

 

Emergency Response 24/7 Every DayIf your business requires out of office hours coverage to ensure that no calls are missed, our 24-hour emergency response service is ideal for you. We will ensure that the escalation process is managed quickly and efficiently in accordance with your instructions. We provide a professional call handling service for many companies in North America and understand the need for speed and accuracy when dealing with valued clients over the telephone. Our professional emergency response team will offer excellent customer support to your clients and will ensure that all calls requiring escalation are called out to your on-call personnel without delay. No matter where your employees happen to be, they will be able to respond to customer queries in a timely manner. You can update your call out/escalation schedules at any time by simply emailing or calling us. We have many years’ experience of dealing with these essential services and log all calls to ensure a full audit trail to support the action taken, as agreed. If you need advice on business continuity in the event of a crisis we are here to help. We will agree a procedure in advance to enable prompt and efficient response at a time that will very likely be critical to your ongoing business operations. No matter what problems your business may face, client calls need to be handled quickly and efficiently and with our team of professionals on your side, you can be sure that this will always be the case.

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Overflow Call Handling

Whenever your phone is unattended, busy or you simply wish to work undisturbed, you can easily program it to automatically divert calls to My-Sidekick. Our efficient and cost effective overflow call handling service will enable you to cope with fluctuating demand without any deterioration in the level of customer support. Many businesses are struggling to keep their overheads as low as possible today and our flexible call handling support service provides additional staff just when you need them. Telephone answering from My-Sidekick avoids the costs associated with employing additional staff during busy times. Overflow call handling can be set up with 24/7 support, just at lunch time, or for sickness and holiday coverage. You choose when you would like to us to help you deal with client calls and our professional Agents will be ready and waiting. Outsourcing call handling to our friendly and experienced team will enable your own staff to work on projects that are essential to your business operations without being constantly disturbed. It really is the most efficient way for firms of all sizes to cope with a constantly changing workflow while avoiding the unnecessary costs associated with hiring extra members of staff on a short or long-term basis. To provide seamless support for your customers, add out-of-office hours call handling. This will ensure that no matter when they call, your customers will always be able to speak to a real person rather than a machine.